EU Ambassador to the Pacific Visits Palau’s Bureau of Customs and Border Protection
Koror, Palau – The Bureau of Customs and Border Protection (BCBP) was honored to welcome the Ambassador of the European Union to the Pacific, Ms. Barbara Plinkert, during her recent visit to Palau. Ambassador Plinkert met with the ASYCUDA National Project team and engaged in discussions on the transformative impact of the EU-funded Improving Pacific Islands Customs and Trade (IMPACT) Project.
During her visit, Ms. Joline Spesungel, the ASYCUDA National Project Manager, highlighted the significant advancements made under the project, reinforcing Palau’s commitment to modernizing customs and trade processes.
Key Achievements of the IMPACT Project in Palau:
✅ Efficient & Timely Customs Clearance: The ASYCUDA technology has streamlined processes, reducing delays and enhancing efficiency. ✅ New Customs Bonded Warehouse: Strengthening trade support and facilitating secure storage for imports. ✅ Seamless Online Payment Systems: A more accessible and transparent system for customs and tax payments. ✅ Advanced Digital Infrastructure: A new server to enhance technological capabilities and ensure smooth operations. ✅ Electronic Trade Single Window Blueprint: A crucial step toward digitalizing trade and customs procedures. ✅ Improved Compliance from Traders: Strengthening adherence to customs regulations. ✅ Accurate Data Collection: Enhancing decision-making and enforcement capabilities. ✅ Stronger Border Security: Profiling and targeting measures bolster national security. ✅ Enhanced Trade Facilitation: Risk assessment tools improve customs efficiency and reduce unnecessary delays. ✅ Increased Revenue Collection: A direct result of improved compliance and digital advancements.
The Bureau of Customs and Border Protection extends its sincere appreciation to #EUPasifika for its continued support in strengthening customs operations, trade facilitation, and border security not just in Palau, but across the entire Pacific region.
The Bureau of Customs and Border Protection (BCBP) proudly marks the one-year anniversary of the implementation of the Automated System for Customs Data (ASYCUDA), a major milestone in the modernization of Palau’s customs and trade processing system. Since its launch on January 22, 2024, ASYCUDA has significantly enhanced the efficiency of declaration processing for Bills and Manifests, streamlining operations for Stevedores, Shipping Agents, Freight Forwarders, and certified brokers.
The implementation of ASYCUDA has transformed the customs clearance process by reducing manual paperwork, expediting processing times, and improving transparency in trade transactions. Over the past year, stakeholders have benefited from a seamless and more structured approach to customs procedures, ensuring smoother trade facilitation and compliance with international standards.
One of the most significant advancements came in November 2024 with the launch of the first online payment option, allowing users to clear their goods completely online. This digital payment integration has further revolutionized the customs process, providing greater convenience for businesses and individuals while reducing the need for in-person transactions. The success of this initiative underscores Palau’s commitment to leveraging technology to enhance trade efficiency and border security.
Looking ahead, BCBP remains committed to continuous innovation and development. Efforts are already underway to further enhance system functionalities, optimize user experience, and integrate additional digital solutions to support border security and trade facilitation. These ongoing initiatives reflect BCBP’s dedication to ensuring effectiveness, efficiency, and a forward-thinking approach to customs management in Palau.
As we move forward, BCBP remains focused on strengthening its digital transformation efforts to better serve the people and businesses of Palau. The Bureau of Customs and Border Protection extends its appreciation to all stakeholders, partners, and users who have contributed to the success of ASYCUDA over the past year. The successful implementation of the ASYCUDAWorld system was supported by the European Union-funded Improving Pacific Islands Customs and Trade (IMPACT) Project implemented by the UN Trade and Development.
A delegation from the Republic of Marshall Islands Tax Reform and Modernization Commission recently wrapped up their visit to the Republic of Palau, participating in a comprehensive exchange of knowledge on digital transformation in customs and trade through #ASYCUDAWorld.
During their visit, the delegation observed the implementation and operation of the ASYCUDAWorld system for customs clearances at the Palau Bureau of Customs and Border Protection (BCBP).
Special thanks to the Resident ASYCUDA Expert, Mr. Mohammed Rizwan Khan, for the insightful live demonstration of the system. His presentation showcased how ASYCUDAWorld is transforming trade processes and enhancing the collection of the Palau Goods and Services Tax (PGST). This visit underscores the importance of regional collaboration in driving reforms that shape customs and trade, paving the way for better opportunities and stronger economies throughout the region.
Palau, December 19, 2024 – A blue 2014 Nissan Rogue was officially donated to the Palau Bureau of Customs and Border Protection today as a gesture of appreciation for its steadfast dedication to securing the nation’s borders.
The vehicle, donated by the Office of the Vice President and the Ministry of Justice, was presented in a ceremony held in front of the Vice President’s Office. Asterio Takashi, representing the Vice President’s Office, formally handed over the vehicle to Director John Tarkong Jr. of the Bureau of Customs. Director Tarkong Jr. was accompanied by Chief Robert Tarkong of the Division of Corporate Services and Senior Officer/OIC Poland Masaharu of the Division of Revenue & Trade Facilitation.
Director Tarkong Jr. expressed deep gratitude for the continued support from the Vice President’s Office and the Ministry of Justice. He emphasized that the Nissan Rogue, in excellent condition, will greatly enhance the Bureau’s operations, particularly in facilitating revenue-related tasks and daily transmittals managed by the Division of Revenue & Trade Facilitation.
“This holiday season, we reflect on the importance of kindness and gratitude,” remarked Asterio Takashi. “It’s an honor to present this vehicle as a token of appreciation for the Bureau of Customs and Border Protection and its hardworking staff, who tirelessly ensure the safety and security of our nation.”
The donation underscores the commitment of Palau’s leadership to supporting essential government functions, especially those safeguarding the country’s borders.
[16 December 2024; Republic of Palau] In a major step toward enhancing efficiency and streamlining trade processes, the Bureau of Customs and Border Protection (BCBP) of the Republic of Palau has implemented an electronic payment system.
This innovative solution developed by the United Nations Trade and Development’s (UNCTAD) ASYCUDA Pacific Programme, allows traders and importers to pay customs duties and taxes online, eliminating the need for physical visits to the customs office.
The e-payment system is designed by the ASYCUDA expert as requested by BCBP, to significantly reduce the time required for customs payments, enabling users to complete transactions instantaneously from anywhere, at any time.
The real-time nature of the e-payment system ensures that payments are reflected instantly in the ASYCUDA system (an automated customs management software), facilitating immediate access to receipts.
The development of this system over the last few months marks a significant milestone in Palau’s efforts to integrate digital solutions into its customs procedures, ultimately benefiting the trade community and contributing to the nation’s economic growth.
Therefore, importers can now make secure payments online, further streamlining the import process and enhancing overall efficiency.
During the official launch of the e-payment system, the President of the Republic of Palau, Mr. Surangel Whipps Jr. shared that the process was ongoing for the last two years.
“Today we celebrate the start of the online payment system,” Mr. Whipps Jr. said.
“Ultimately our goal was to modernize the system, to make it more efficient, to make it more customer friendly. And part of the efficiency is to make sure it gets done quickly so people don’t have to wait,” he highlighted.
Noting that change is often difficult, Mr. Whipps Jr. further acknowledged the businesses and public for adapting to the initiative.
The UN Trade and Development’s Regional Coordinator for Asia and the Pacific, Mr. Jayvee Santos, said Palau implemented the online program with a remarkable speed.
“Palau was able to do it in a matter of months and it is a great testament to coordination between Customs and other government teams, and motivation for innovation,” Mr. Santos stated.
The successful implementation of the e-payment system was supported by the European Union funded Improving Pacific Islands Customs and Trade (IMPACT) Project implemented by the UN Trade and Development.
For more information about the new e-payment system, please visit website: https://bcbp.pw/ or contact the BCBP.
A simple video demonstrating the step-by-step guide to using the e-payment system is also available to users here: https://bcbp.pw/?p=4256.
The Bureau of Customs and Border Protection (BCBP) proudly congratulates Customs Officer II Ashley Adelbai on being named the Ministry of Finance (MOF) Employee of the Year for 2024. This prestigious recognition highlights Ashley’s exceptional contributions to the Bureau, her leadership within the ASYCUDA national project team, and her unwavering dedication to advancing the efficiency and effectiveness of customs operations.
Since joining the ASYCUDA project in 2022, Ashley has been instrumental in its successful implementation, providing critical user support, leading training sessions, and developing Standard Operating Procedures (SOPs) that have greatly benefited the Bureau. Her ability to balance her primary duties with her responsibilities on the project has been exemplary, ensuring smooth operational transitions while fostering confidence among her colleagues.
Ashley’s commitment to professional growth is equally commendable, having earned Certificates III and IV in Customs Administration, reflecting her expertise across all facets of customs operations. Her diligence, adaptability, and problem-solving skills have been key to her success and have made her an invaluable asset to the Bureau.
On behalf of the entire Bureau, we extend our heartfelt congratulations to Ashley for this well-deserved honor. Her hard work and dedication embody the values of the BCBP, and we are proud to celebrate her achievements.
In the competitive world of customs brokerage, efficiency is paramount.
The Republic of Palau’s Bureau of Customs and Border Protection recently implemented the cutting-edge ASYCUDAWorld system, developed by the United Nations Trade and Development (UNCTAD).
This move has transformed the trading community’s experience, streamlining nationwide customs processes and mandating use of the automated system by customs brokers and agents.
KRW Company, a well-established customs agency with five years of industry experience, was among the first to transition from manual into automated customs processes.
For Ms. Avonlea Niro, a declarant at KRW Company in the Republic of Palau, mastering the intricacies of customs clearance processes on the digital ASYCUDAWorld system has been a journey of learning so far.
“Learning the ropes of the system was initially daunting, but with determination, I turned the challenges into opportunities,” Ms. Niro reflected. Ms. Niro had to immerse herself in understanding the complexities of the automated system, moving away from traditional paperwork.
One significant hurdle she encountered was navigating the online form-filling maze. However, the unwavering support of the ASYCUDA team at the Palau BCBP proved invaluable. Not only did Ms. Niro grasp the nuances of the forms, but she also learned the ropes of efficient submission.
“The ASYCUDA TEAM was instrumental in my learning journey, their guidance was invaluable in simplifying the process for my understanding,” Ms. Niro said. The advent of ASYCUDA brought a paradigm shift, revolutionizing Ms Niro’s workflow. The seamless, paperless approach not only saves time but also reduces unnecessary paperwork, allowing customs stakeholders like Ms. Niro to focus on efficient service delivery.
Simply put, she says,
“This system saved me time and papers. Now I don’t have to finish the paper or make two set of it (duplicate) and bring it with a flash drive to custom office. I can simply scan the necessary documents with the form and send it online and I just go back in the system to see if its ready for payment and go onwards from there.” ASYCUDA has been a game-changer for Ms. Niro in more ways than one. “I can now work from anywhere with an internet connection, it’s liberating!” The flexibility afforded by ASYCUDA allows her to seamlessly manage customs clearance processes, transcending geographical boundaries.
But it doesn’t stop there.
In Ms. Niro’s narrative, ASYCUDA isn’t merely a system; it’s a catalyst for efficiency, productivity, and customer satisfaction—a testament to the power of innovation in simplifying complex processes.
“The efficient and cost-effective system is even keeping our clients happy given that they also save money and clearances are faster than before,” she said.
Ms. Rushlyn Ueki, a declarant at Surangel & Sons Company, also highlighted her journey following the transformation. Ms. Ueki and her team were learning to grasp the system while at the same time trying to clear shipments for their clients on time.
“With ASYCUDA, things have really changed. Before it took us a week to clear all shipments and now it takes us only a couple of days,” Ms. Ueki added.
“Given our high standards of compliance, our company is on Green Lane now, and the processes are even faster.We don’t need to keep checking and waiting for validation. We can just process and we are ready to pay. This system saves us time and money.” she further elaborated.
Photo: Staff of Surangel & Sons Company (From Left) Dastin Darius, Declarant – Rushlyn Ueki, Jennifer O. Ingais, and Kimberly Elarionoff.
The impact of ASYCUDA is tangible. Following the January 2024 launch of the ASYCUDAWorld system, Palau witnessed a remarkable 53% increase in customs revenue by mid-March, compared to the same period last year.
This transformation was made possible through the European Union (EU)-funded Improving Pacific Islands Customs and Trade (IMPACT) project, implemented by UNCTAD.
About KRW Company: KRW Company is a customs broker company based out of Koror, Palau, a central area where about 70% of the commercial establishments are situated.
About Surangel & Sons Company: Surangel and Sons Co. is a diverse and thriving corporation located in the Republic of Palau.
About ASYCUDAWorld: ASYCUDAWorld is a cutting-edge customs management system by UN Trade and Development, aimed at simplifying trade and customs processes.
About the IMPACT Project: Funded by the European Union, the IMPACT project seeks to enhance customs operations through technological advancements and capacity building.
A ceremony was held on Tuesday, February 20, 2024, at the Palau Royal Resort for the launching of the Automated System for Customs Data (ASYCUDA) for recording of inbound and outbound cargos of the country.
The ceremony was graced by President Surangel S. Whipps, Jr. alongside Minister Kaleb Udui, Jr. and Director John Tarkong, Jr. of Customs and Border Control who will head the operational system.
Funded by the European Union, ASYCUDA marks a significant step forward in Palau’s trade and customs administration. This integrated system automates international trade and transport operations brining Palau in line with global standards and facilitating smoother interactions with financial and economic partners.
“This system will incentivize investments in Palau,” President Whipps stated during the ceremony highlighting the system’s potential to boost Palau’s economy.
