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BCBP Bids Farewell to UNCTAD In-country Expert Mr. Rizwan Khan

On January 14, 2026, The Bureau of Customs and Border Protection (BCBP) ASYCUDA Team met with Mr. Mohammed Rizwan Khan over lunch to formally present him with a Certificate of Appreciation, recognizing his instrumental role in the successful implementation of the Automated System for Customs Data (ASYCUDA) in the Republic of Palau. During the gathering, both Mr. Khan and BCBP representatives exchanged words of appreciation, expressing their gratitude to all stakeholders involved and reaffirming their shared commitment to continued success and unity. The luncheon was graciously hosted by Mr. Khan as a token of appreciation for BCBP’s continued support and collaboration throughout the ASYCUDA implementation process.

Mr. Khan has served as a key technical expert and advisor to the Bureau since 2022, providing leadership, professionalism, and technical guidance throughout Palau’s customs digital modernization and transformation journey. His contributions have been pivotal in strengthening trade facilitation, enhancing transparency, improving regulatory compliance, and supporting more efficient and effective border management operations.

Through his dedication and expertise, Mr. Khan played a vital role in advancing BCBP’s digital transformation initiatives, laying a strong foundation for modernized customs procedures and automated systems that continue to benefit the Bureau, the business community, and the people of Palau. His service exemplifies the values of accountability, innovation, integrity, and unity that guide the Bureau’s mission and has meaningfully contributed to safeguarding Palau’s borders while reinforcing public trust.

As Mr. Khan departs Palau on a new assignment, the Bureau of Customs and Border Protection extends its sincere appreciation for his invaluable service and lasting contributions. BCBP wishes him continued success in his future endeavors and a safe journey home.

Sulang Rizwan and best wishes on your next chapter.

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Official Handover of the National Single Window Blueprint to the President of the Republic of Palau

Koror, Palau – December 15, 2025 — At the One Stop Shop, Office of the President, UNCTAD In-Country Expert Mr. Rizwan Khan, together with the Chiefs of the five divisions of the Bureau of Customs and Border Protection, formally met with His Excellency President Surangel S. Whipps, Jr. to officially hand over the National Single Window Blueprint.

The Government of the Republic of Palau extends its sincere appreciation to the European Union, through the IMPACT Project, for its financial and technical support in undertaking the Single Window Blueprint Assessment. Recognition is also extended to the Coordinated Border Management Working Group, the former Director of the Bureau of Customs and Border Protection, Mr. John Tarkong Jr., the ASYCUDA Project Team, and especially Mr. Rizwan Khan for his leadership and expertise in guiding the assessment process and developing the Blueprint.

The National Single Window Blueprint reviewed the business processes, legal frameworks, permit and licensing requirements, and operational capacities of fourteen (14) government stakeholder agencies involved in trade and travel in the Republic of Palau. The assessment aims to establish a single digital portal environment that will allow importers, exporters, businesses and travelling public to submit applications, upload required documents, track status, and enable real-time information sharing among agencies. This approach is expected to improve transparency, reduce processing times, and enhance overall efficiency in border clearance and government service delivery.

The assessment document provides a detailed analysis of current procedures, identifies operational gaps, and offers clear recommendations for improving effectiveness through business process reengineering. Particular emphasis is placed on trade and facilitation, reducing unnecessary bureaucratic barriers, and strengthening coordinated border management across government institutions.

This formal handover signifies the completion and official submission of the National Single Window Blueprint Report. The next phase of the initiative rests with the Government of Palau to advance implementation planning and system integration. As proposed by former BCBP Director John Tarkong Jr., the initial phase of implementation will focus on priority modules, including Biosecurity, the Immigration Online Visa System, labor work permit processing, and the Online Passenger Arrival Declaration with QR code generation, integrated with the Customs ASYCUDA system. These components will serve as the foundation for the National Single Window, with future expansion planned to include additional sectors such as health, marine transportation, and agriculture, to name a few.

This milestone would not have been possible without the support of the European Union through the IMPACT Project and the active collaboration of all participating government stakeholders who contributed their expertise and operational input throughout the assessment process. The Government of Palau looks forward to the continued advancement of this initiative and remains committed to realizing the National Single Window as a key pillar of modernization, trade facilitation, and coordinated border management for the Republic of Palau.

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BCBP Holds Final Inspection and Farewell Ceremony Honoring Director John Tarkong Jr. and Recognizing Officers’ Service

On December 5, 2025 – The Bureau of Customs and Border Protection (BCBP) held a Final Inspection and Farewell Ceremony at the One Stop Shop Building to honor outgoing Director John Tarkong Jr., who retires after 32 years of dedicated government service—including 26 years with Customs and 6 years with the Bureau of Public Safety.

The ceremony also served as a formal recognition of the continued service and commitment of all Customs, Immigration, and Biosecurity (CIB) officers who safeguard Palau’s borders every day.

The event was witnessed by His Excellency President Surangel S. Whipps Jr., along with Ministry of Finance Director Gail Rengiil, Director Elway Ikeda, Director Eden Uchel, and Director Conrad Ellechel.

In his final address, Director Tarkong conducted a formal inspection of officers and expressed deep appreciation for their unwavering professionalism and sacrifice. “As border security law enforcement officers, it is our responsibility to uphold the safety and security of Palau and its citizens,” Tarkong stated. “We took an oath, and it is up to us to keep that promise of protection. I thank each and every one of you for your continued service—your long nights, your dedication, and your professionalism do not go unnoticed. Together, we have built a resilient institution that safeguards our nation’s borders with integrity and pride.”

President Whipps commended Director Tarkong’s enduring legacy and his pivotal role in strengthening Palau’s national security. “Director Tarkong leaves behind a legacy of discipline, integrity, and unwavering service,” President Whipps said. “Through drug and immigration interdictions, modernization of customs systems, and his leadership across the bureau and the community—including his commitment to Palau’s wrestling team—he has strengthened our nation. Even in retirement, we will continue to seek his guidance and wisdom.”

The President concluded the ceremony by presenting Director Tarkong with the Certificate of Distinguished Service, recognizing his lasting contributions to Palau.

As BCBP enters a new chapter of leadership, today’s ceremony reaffirmed the Bureau’s continued commitment to strong, unified border protection—particularly in an era of increasing risks from illegal drugs, illicit activities, and biosecurity threats.

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EU Ambassador to the Pacific Visits Palau’s Bureau of Customs and Border Protection

EU Ambassador to the Pacific Visits Palau’s Bureau of Customs and Border Protection

Koror, Palau – The Bureau of Customs and Border Protection (BCBP) was honored to welcome the Ambassador of the European Union to the Pacific, Ms. Barbara Plinkert, during her recent visit to Palau. Ambassador Plinkert met with the ASYCUDA National Project team and engaged in discussions on the transformative impact of the EU-funded Improving Pacific Islands Customs and Trade (IMPACT) Project.

During her visit, Ms. Joline Spesungel, the ASYCUDA National Project Manager, highlighted the significant advancements made under the project, reinforcing Palau’s commitment to modernizing customs and trade processes.

Key Achievements of the IMPACT Project in Palau:

✅ Efficient & Timely Customs Clearance: The ASYCUDA technology has streamlined processes, reducing delays and enhancing efficiency.
✅ New Customs Bonded Warehouse: Strengthening trade support and facilitating secure storage for imports.
✅ Seamless Online Payment Systems: A more accessible and transparent system for customs and tax payments.
✅ Advanced Digital Infrastructure: A new server to enhance technological capabilities and ensure smooth operations.
✅ Electronic Trade Single Window Blueprint: A crucial step toward digitalizing trade and customs procedures.
✅ Improved Compliance from Traders: Strengthening adherence to customs regulations.
✅ Accurate Data Collection: Enhancing decision-making and enforcement capabilities.
✅ Stronger Border Security: Profiling and targeting measures bolster national security.
✅ Enhanced Trade Facilitation: Risk assessment tools improve customs efficiency and reduce unnecessary delays.
✅ Increased Revenue Collection: A direct result of improved compliance and digital advancements.

The Bureau of Customs and Border Protection extends its sincere appreciation to #EUPasifika for its continued support in strengthening customs operations, trade facilitation, and border security not just in Palau, but across the entire Pacific region.

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BCBP Marks 1-Year Anniversary of ASYCUDA Implementation

The Bureau of Customs and Border Protection (BCBP) proudly marks the one-year anniversary of the implementation of the Automated System for Customs Data (ASYCUDA), a major milestone in the modernization of Palau’s customs and trade processing system. Since its launch on January 22, 2024, ASYCUDA has significantly enhanced the efficiency of declaration processing for Bills and Manifests, streamlining operations for Stevedores, Shipping Agents, Freight Forwarders, and certified brokers.

The implementation of ASYCUDA has transformed the customs clearance process by reducing manual paperwork, expediting processing times, and improving transparency in trade transactions. Over the past year, stakeholders have benefited from a seamless and more structured approach to customs procedures, ensuring smoother trade facilitation and compliance with international standards.

One of the most significant advancements came in November 2024 with the launch of the first online payment option, allowing users to clear their goods completely online. This digital payment integration has further revolutionized the customs process, providing greater convenience for businesses and individuals while reducing the need for in-person transactions. The success of this initiative underscores Palau’s commitment to leveraging technology to enhance trade efficiency and border security.

Looking ahead, BCBP remains committed to continuous innovation and development. Efforts are already underway to further enhance system functionalities, optimize user experience, and integrate additional digital solutions to support border security and trade facilitation. These ongoing initiatives reflect BCBP’s dedication to ensuring effectiveness, efficiency, and a forward-thinking approach to customs management in Palau.

As we move forward, BCBP remains focused on strengthening its digital transformation efforts to better serve the people and businesses of Palau. The Bureau of Customs and Border Protection extends its appreciation to all stakeholders, partners, and users who have contributed to the success of ASYCUDA over the past year. The successful implementation of the ASYCUDAWorld system was supported by the European Union-funded Improving Pacific Islands Customs and Trade (IMPACT) Project implemented by the UN Trade and Development.

RMI Visitation with BCBP ASYCUDA

Republic of Marshall Islands BCBP-ASYCUDA Visitation

A delegation from the Republic of Marshall Islands Tax Reform and Modernization Commission recently wrapped up their visit to the Republic of Palau, participating in a comprehensive exchange of knowledge on digital transformation in customs and trade through #ASYCUDAWorld.

During their visit, the delegation observed the implementation and operation of the ASYCUDAWorld system for customs clearances at the Palau Bureau of Customs and Border Protection (BCBP). 

Special thanks to the Resident ASYCUDA Expert, Mr. Mohammed Rizwan Khan, for the insightful live demonstration of the system. His presentation showcased how ASYCUDAWorld is transforming trade processes and enhancing the collection of the Palau Goods and Services Tax (PGST). This visit underscores the importance of regional collaboration in driving reforms that shape customs and trade, paving the way for better opportunities and stronger economies throughout the region.

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Vice President’s Office Donates Vehicle to BCBP

Palau, December 19, 2024 – A blue 2014 Nissan Rogue was officially donated to the Palau Bureau of Customs and Border Protection today as a gesture of appreciation for its steadfast dedication to securing the nation’s borders.

The vehicle, donated by the Office of the Vice President and the Ministry of Justice, was presented in a ceremony held in front of the Vice President’s Office. Asterio Takashi, representing the Vice President’s Office, formally handed over the vehicle to Director John Tarkong Jr. of the Bureau of Customs. Director Tarkong Jr. was accompanied by Chief Robert Tarkong of the Division of Corporate Services and Senior Officer/OIC Poland Masaharu of the Division of Revenue & Trade Facilitation.

Director Tarkong Jr. expressed deep gratitude for the continued support from the Vice President’s Office and the Ministry of Justice. He emphasized that the Nissan Rogue, in excellent condition, will greatly enhance the Bureau’s operations, particularly in facilitating revenue-related tasks and daily transmittals managed by the Division of Revenue & Trade Facilitation.

“This holiday season, we reflect on the importance of kindness and gratitude,” remarked Asterio Takashi. “It’s an honor to present this vehicle as a token of appreciation for the Bureau of Customs and Border Protection and its hardworking staff, who tirelessly ensure the safety and security of our nation.”

The donation underscores the commitment of Palau’s leadership to supporting essential government functions, especially those safeguarding the country’s borders.

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Palau BCBP Launches E-payment

[16 December 2024; Republic of Palau] In a major step toward enhancing efficiency and streamlining trade processes, the Bureau of Customs and Border Protection (BCBP) of the Republic of Palau has implemented an electronic payment system.

This innovative solution developed by the United Nations Trade and Development’s (UNCTAD) ASYCUDA Pacific Programme, allows traders and importers to pay customs duties and taxes online, eliminating the need for physical visits to the customs office.

The e-payment system is designed by the ASYCUDA expert as requested by BCBP, to significantly reduce the time required for customs payments, enabling users to complete transactions instantaneously from anywhere, at any time.

The real-time nature of the e-payment system ensures that payments are reflected instantly in the ASYCUDA system (an automated customs management software), facilitating immediate access to receipts.

The development of this system over the last few months marks a significant milestone in Palau’s efforts to integrate digital solutions into its customs procedures, ultimately benefiting the trade community and contributing to the nation’s economic growth.

Therefore, importers can now make secure payments online, further streamlining the import process and enhancing overall efficiency.

During the official launch of the e-payment system, the President of the Republic of Palau, Mr. Surangel Whipps Jr. shared that the process was ongoing for the last two years.

 “Today we celebrate the start of the online payment system,” Mr. Whipps Jr. said.

 “Ultimately our goal was to modernize the system, to make it more efficient, to make it more customer friendly. And part of the efficiency is to make sure it gets done quickly so people don’t have to wait,” he highlighted.

Noting that change is often difficult, Mr. Whipps Jr. further acknowledged the businesses and public for adapting to the initiative.

The UN Trade and Development’s Regional Coordinator for Asia and the Pacific, Mr. Jayvee Santos, said Palau implemented the online program with a remarkable speed.

“Palau was able to do it in a matter of months and it is a great testament to coordination between Customs and other government teams, and motivation for innovation,” Mr. Santos stated.

The successful implementation of the e-payment system was supported by the European Union funded Improving Pacific Islands Customs and Trade (IMPACT) Project implemented by the UN Trade and Development.

For more information about the new e-payment system, please visit website: https://bcbp.pw/ or contact the BCBP.

A simple video demonstrating the step-by-step guide to using the e-payment system is also available to users here: https://bcbp.pw/?p=4256. 

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Ministry of Finance’s Employee of the Year 2024

The Bureau of Customs and Border Protection (BCBP) proudly congratulates Customs Officer II Ashley Adelbai on being named the Ministry of Finance (MOF) Employee of the Year for 2024. This prestigious recognition highlights Ashley’s exceptional contributions to the Bureau, her leadership within the ASYCUDA national project team, and her unwavering dedication to advancing the efficiency and effectiveness of customs operations.

Since joining the ASYCUDA project in 2022, Ashley has been instrumental in its successful implementation, providing critical user support, leading training sessions, and developing Standard Operating Procedures (SOPs) that have greatly benefited the Bureau. Her ability to balance her primary duties with her responsibilities on the project has been exemplary, ensuring smooth operational transitions while fostering confidence among her colleagues.

Ashley’s commitment to professional growth is equally commendable, having earned Certificates III and IV in Customs Administration, reflecting her expertise across all facets of customs operations. Her diligence, adaptability, and problem-solving skills have been key to her success and have made her an invaluable asset to the Bureau.

On behalf of the entire Bureau, we extend our heartfelt congratulations to Ashley for this well-deserved honor. Her hard work and dedication embody the values of the BCBP, and we are proud to celebrate her achievements.